Returns & Exchanges

Returns & Exchanges

We hope you love our products as much as we do. However, if you are not completely satisfied with your purchase, you can initiate a return & exchange process within 14 days of the delivery date.

•⁠  ⁠How to Initiate a Return

Filling out the return form
To initiate a return process, please fill out our Return Form. Don't forget to include your order number and the reason for your return.

•⁠  ⁠Preparing the package

Carefully pack the items you are returning along with the delivery slip included in the original shipment. We recommend sending each order in a separate package to ensure the process proceeds smoothly at our warehouse.

•⁠  ⁠Sending the return

Return shipping costs are the customer's responsibility unless the item received is incorrect or damaged. In such a case, please first contact our Support line.

•⁠  ⁠Processing Your Return
Once your return reaches our warehouse, it will undergo a quality control process. This process is expected to take approximately 3 business days. During peak periods, such as new collection launches, return processing times may be longer than usual. Thank you for your understanding!

•⁠  ⁠Refunds
After your return has been processed and approved, the refund will be issued to the original payment method used for the purchase. This is expected to take approximately 10 business days. Please note that it may take additional time for your bank or credit card company to reflect the refund in your account. If you have not received your refund within 20 business days, please contact our Support line.

•⁠  ⁠Return Conditions
All returns undergo quality control at our warehouse. Unfortunately, we cannot accept returns in the following cases:
Products that have been used, washed, or show signs of wear
Missing original tags
Products that have been altered or personalized
Products with strong odors such as perfume, smoke, or body odor
Products sent without their original packaging, accessories, or gifts included with the purchase
Returns made outside of the specified timeframe
Products marked as "final sale" or non-returnable at the time of purchase
Products that do not match the specified order
Products damaged due to misuse, neglect, or improper care
Returns not initiated through LOALOA’s return portal or incomplete return forms
We kindly ask that you check your products immediately upon receiving your order. In case of any defects, damage, or incorrect items, please contact our Support Line with photos of the issue. Please do not initiate a return process or remove the product tag before contacting our team. Once the product tag is removed, no claims can be made. Our team will be happy to assist in resolving any issues you may encounter and ensuring you are completely satisfied with your LOALOA products.