PDPL

As Loaloa Official, we attach importance to the privacy and security of your personal data. This KVKK (Law on the Protection of Personal Data) Clarification Text has been prepared to explain the purposes for which the personal data of our users, members, and customers who visit the www.loaloaofficial.com website are processed, with whom they may be shared, the methods by which they are collected, and your rights under the KVKK.

1. Data Controller

Within the scope of the Personal Data Protection Law No. 6698, your personal data is processed by the following company in the capacity of data controller:

Data Controller: [Company Title]
Brand: Loaloa Official
Website: www.loaloaofficial.com
Email: info@loaloaofficial.com
Phone: [Phone Number]
Address: [Company Address]

2. Personal Data Processed

The following personal data may be processed by Loaloa Official:

Name and surname
Phone number
Email address
Delivery address
Billing address
Order and shopping information
Product preferences
Payment and transaction details
IP address
Cookie and site usage data
Correspondence regarding requests, suggestions, complaints, and customer service

Your credit card information is not stored directly by Loaloa Official. Payment transactions are carried out through secure payment infrastructure providers.

3. Purposes of Processing Personal Data

Your personal data may be processed for the following purposes:

Receiving, preparing, and delivering orders
Execution of membership and user account transactions
Execution of payment, billing, and accounting processes
Execution of shipping and delivery processes
Management of return, exchange, and customer support processes
Evaluation of requests, suggestions, and complaints
Sending campaigns, discounts, and announcements
Improving website experience
Prevention of security, fraud, and abuse risks
Fulfilling legal obligations
Responding to requests from authorized institutions and organizations

4. Transfer of Personal Data

Provided that it is necessary and proportionate, your personal data may be shared with the following persons and institutions:

Shipping and logistics companies
Payment infrastructure providers
E-invoice, e-archive, and accounting service providers
Website, hosting, software, and technical infrastructure service providers
Advertising, analysis, and marketing service providers
Legal, financial, and technical consultants
Authorized public institutions and organizations

Your personal data is not shared with third parties in an unlawful manner.

5. Method of Collection of Personal Data

Your personal data;

Website membership forms,
Order and payment screens,
Contact forms,
Cookies,
Email correspondence,
Customer service channels,
Electronic transaction logs

may be collected via automatic or partially automatic methods.

6. Legal Grounds for Processing Personal Data

Your personal data is processed based on the following legal grounds:

It being necessary for the establishment or performance of a contract
Fulfillment of the data controller's legal obligation
It being mandatory for the establishment, exercise, or protection of a right
It being necessary for our legitimate interests, provided that it does not harm the fundamental rights and freedoms of the data subject
Your explicit consent
Being expressly provided for in the laws

7. Commercial Electronic Messages

Commercial electronic messages such as campaigns, discounts, new products, announcements, etc., are sent to you only if you provide your consent.

You may cancel your consent to receive commercial messages at any time.

8. Cookies

Loaloa Official may use cookies for the purposes of website operation, improving user experience, analyzing site traffic, and conducting marketing activities.

You can access detailed information regarding cookies through the Cookie Policy and Cookie Clarification Text.

9. Storage Period of Personal Data

Your personal data is stored for the period required for the purpose of processing and within the legal storage periods specified in the relevant legislation.

Upon the expiration of the storage period or the disappearance of the processing purpose, your personal data shall be deleted, destroyed, or anonymized in accordance with the legislation.

10. Security of Personal Data

Loaloa Official takes the necessary technical and administrative security measures to protect your personal data against unauthorized access, loss, misuse, alteration, or unlawful disclosure.

In this context, secure payment infrastructures, access authorizations, SSL security, and technical security processes may be implemented.

11. Your Rights under KVKK

Within the scope of Article 11 of the KVKK, data subjects have the rights to learn whether their personal data is being processed, request information if it has been processed, learn the purpose of processing, know the third parties to whom it is transferred, request correction of incomplete or incorrectly processed data, request deletion/destruction, object to adverse results obtained through automated analysis, and demand compensation for damages.

The rights you possess in this context are:

Learning whether your personal data is processed
Requesting information if it has been processed
Learning the purpose of processing and whether it is used in accordance with that purpose
Knowing the third parties to whom it is transferred domestically or abroad
Requesting correction if it is incomplete or incorrectly processed
Requesting deletion or destruction in accordance with the legislation
Requesting notification of correction, deletion, or destruction processes to third parties to whom data has been transferred
Objecting to an outcome against you resulting from analysis by automated systems
Demanding compensation if you suffer damage due to unlawful processing