Distance sales contract

ARTICLE 1 – PARTIES

1.1 – SELLER

Title: [Company Title]
Brand Name: Loaloa Official
Mersis No: [MERSİS Number]
Phone: [Phone Number]
E-mail Address: info@loaloaofficial.com
Address: [Company Address]
Website: www.loaloaofficial.com

1.2 – BUYER

Name / Surname / Title:
Address:
Phone:
E-mail Address:

ARTICLE 2 – SUBJECT

The subject of this contract is the determination of the sale, delivery, payment terms, right of withdrawal, and the rights and obligations of the parties regarding the product(s) ordered electronically by the BUYER from the www.loaloaofficial.com website.

This contract has been drawn up within the scope of the Law on the Protection of the Consumer No. 6502 and the Regulation on Distance Contracts.

ARTICLE 3 – CONTRACT PRODUCT, PAYMENT AND DELIVERY INFORMATION

3.1 – Product Information

The basic features, sales price, quantity, payment method, and delivery information of the product(s) subject to the contract are available on the www.loaloaofficial.com website and on the order confirmation screen.

The prices listed on the site are sales prices. Announced prices and campaigns are valid until they are updated. Campaigns and prices announced for a period are valid until the end of the specified period.

All taxes are included in the sales price.

3.2 – Delivery Information

Delivery Address:
Person to be Delivered to:
Billing Information:
Courier Company: [Courier Company]
Shipping Fee: Determined according to the conditions specified during the order.

The products are prepared after the order is confirmed and the payment transaction is completed. Product shipment begins as soon as possible, depending on the stock and supply status of the product.

Delivery is made to the address specified by the BUYER, provided that it does not exceed the legal period of 30 days.

3.3 – Payment Method

The BUYER pays the order amount using one of the payment methods offered on the website.

Payment can be made by credit card, debit card, bank transfer/EFT, or other secure payment methods offered on the site.

Credit card information is not stored directly by the SELLER. Payment transactions are carried out through secure payment infrastructure providers.

ARTICLE 4 – GENERAL PROVISIONS

4.1. The BUYER acknowledges that they have read and are informed about the basic characteristics, sales price, payment method, delivery information, and right of withdrawal regarding the product subject to the contract on the www.loaloaofficial.com website and have given confirmation electronically.

4.2. The product subject to the contract is delivered to the address or the person indicated by the BUYER during the order, provided that it does not exceed the 30-day legal period.

4.3. The SELLER cannot be held responsible for delivery delays caused by the courier company. However, the SELLER provides the necessary support for the smooth execution of the delivery process.

4.4. The SELLER is responsible for delivering the product in accordance with the specifications stated in the order, complete and intact.

4.5. If the product subject to the order cannot be supplied, the SELLER shall notify the BUYER. In this case, the BUYER may cancel the order or evaluate the offer of an equivalent product, if any.

4.6. No delivery will be made without payment of the product price.

4.7. If the relevant bank or financial institution does not pay the product price to the SELLER due to the unfair or unlawful use of the BUYER's credit card by unauthorized persons after the product is delivered, the BUYER is obliged to return the product to the SELLER within 3 days.

4.8. If the delivery cannot be made due to force majeure, natural disasters, strikes, transportation barriers, technical failures, supply problems, or similar situations that develop beyond the control of the SELLER, the BUYER may cancel the order or request that the delivery be postponed.

ARTICLE 5 – RIGHT OF WITHDRAWAL

5.1. The BUYER may exercise their right of withdrawal within 14 days from the date of delivery of the product to themselves or to the third party designated by them, without giving any justification and without paying any penalty.

5.2. To exercise the right of withdrawal, a written notification must be made to the SELLER within the 14-day period.

The withdrawal notification can be made via the following communication channel:

E-mail: info@loaloaofficial.com
Address: [Company Address]

5.3. Products to be returned within the scope of the right of withdrawal must be;

Unused,
In a resalable condition,
Sent with their original packaging, tags, accessories, and invoice.

5.4. The BUYER is obliged to return the product to the SELLER within the period specified in the legislation after directing the notification regarding the exercise of the right of withdrawal to the SELLER.

5.5. In case of exercising the right of withdrawal, the SELLER shall return the collected product price to the BUYER within the period compliant with the legislation after the product reaches the SELLER in accordance with the return conditions.

ARTICLE 6 – CASES WHERE THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

The right of withdrawal cannot be exercised for the following products:

Products prepared in accordance with the BUYER's special requests or personal needs,
Custom-made or personalized products,
Products whose packaging has been opened after delivery and which are not suitable for return in terms of hygiene,
Used, worn, stained, or products that have lost their resalable quality,
Other products considered exceptions to the right of withdrawal within the scope of legislation.

For clothing, accessories, or similar products, for a return to be accepted, the product must be unused, its tag must not be detached, and it must be in a resalable condition.

ARTICLE 7 – RETURN AND PAYMENT PROCEDURE

7.1. In case the BUYER exercises the right of withdrawal or if the product subject to the order cannot be supplied, the SELLER shall refund the collected amount to the BUYER using the payment method they used, within the period compliant with the legislation.

7.2. For payments made by credit card, the refund will be reflected on the BUYER's card according to the processes of the relevant bank. The SELLER is not responsible for delays caused by the bank.

7.3. In installment purchases, the refund process may be reflected on the card in installments, depending on the bank's practice.

7.4. The return shipping fee is evaluated according to campaign conditions, the reason for the return, and the carrier information specified in the preliminary information form.

ARTICLE 8 – DELIVERY AND SHIPPING

8.1. Orders are sent to the delivery address provided by the BUYER during the order.

8.2. The BUYER is responsible for the non-delivery due to reasons such as the BUYER not being at the address during delivery or providing an incomplete or incorrect address.

8.3. The BUYER is obliged to check the cargo package when receiving the product. It is recommended to have a report drawn up by the courier officer for damaged, crushed, opened, or torn packages.

8.4. If it is discovered that the received product is damaged later, the BUYER should contact the SELLER as soon as possible.

ARTICLE 9 – PROTECTION OF PERSONAL DATA

The BUYER's personal data may be processed for the purposes of receiving the order, executing payment transactions, making delivery, managing customer service processes, and fulfilling legal obligations.

Detailed information regarding the processing of personal data is presented within the scope of the www.loaloaofficial.com website's Illumination Text on the Processing and Protection of Personal Data and Privacy Policy.

ARTICLE 10 – RESOLUTION OF DISPUTES

In disputes that may arise from this contract, within the monetary limits announced by the Ministry of Trade, the Consumer Arbitration Committees and Consumer Courts in the place where the BUYER resides or where the consumer transaction is performed are authorized.

ARTICLE 11 – EFFECTIVENESS

The BUYER declares that they have read, understood, and accepted all the provisions of this Distance Sales Contract when they complete their order through the website.

This contract enters into force on the date it is approved electronically.

SELLER: Loaloa Official / [Company Title]
BUYER:
DATE: